These General Terms and Conditions (hereinafter referred to as GTC) regulate the relationship between the buyer and seller in the sale of goods and services between Stat-X CZ s.r.o. (hereinafter referred to as "seller") and consumers (hereinafter referred to as "buyer"). The buyer is advised to familiarize himself with the General Terms and Conditions and the Complaints Procedure before ordering goods.
Stat-X CZ s.r.o., IČ 01992333, with registered office in České Budějovice, U Smaltovny 716/3, 370 01, is a person registered in the Commercial Register under file No. C 21961 with the Regional Court in České Budějovice.
The Buyer is aware that the purchase of products included in the Seller's commercial offer does not confer any rights to use registered trademarks, trade names, company logos or patents of the Seller or other companies, unless otherwise agreed in a specific contract.
have on the purchase documents. Legal relations between the Seller and the Consumer not expressly regulated by these GTC are governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as well as related regulations.
The individual contract between the seller and the buyer takes precedence over the terms and conditions.
All information about the processing of your personal data is contained in the Personal Data Processing Policy, which can be found here
Ordering of goods and services is done by written or telephone order.
You can order 24 hours a day, 7 days a week. The order will be confirmed afterwards.
Preparation for shipment refers to the time necessary for the completion of all formalities in connection with the handover of the ordered goods to the carrier of the buyer's choice.
Dispatch (of the ordered goods) then means the handing over of the ordered goods by the seller to the carrier.
The preparation for dispatch as well as the dispatch itself takes place within working days.
The order is a draft purchase contract. The purchase contract is formed at the moment of order confirmation.
A condition for the validity of an electronic order is the inclusion of all the following information about the Buyer: name and surname, telephone, email, delivery address, method of delivery, method of payment, goods/services.
The ownership of the goods passes to the Buyer at the moment of their acceptance and payment of the purchase price.
The Seller reserves the right to cancel the order or part of it before the conclusion of the purchase contract if the goods are no longer manufactured, are unavailable or there has been a significant increase in the price of the supplier/manufacturer.
If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to the Buyer's account or address.
In the case of special order goods or goods that are not in stock, the seller will confirm the price and delivery date to the buyer in advance by phone/email. The Seller is entitled to change this price due to the current market situation and the development of the CZK exchange rate against foreign currencies. If the buyer does not agree to such a change, the order is not confirmed and the order is not executed.
Upon delivery of the purchased goods, the Seller undertakes to issue an invoice with all the necessary details of an accounting document, the invoice will be sent by e-mail.
Goods "in stock" are usually delivered within 5 days after order confirmation. If the delivery time for selected items is longer, the Seller will contact the Buyer immediately.
The goods are delivered according to the method chosen by the Buyer in the online order, the delivery methods are:
The place of delivery of the goods is the delivery address specified by the Buyer in the electronic order.
Delivery via this Carrier usually takes 2 working days (from dispatch of the ordered goods) according to standard shipping conditions. When choosing this method of delivery, the Buyer is obliged to provide a telephone contact in the online order in order to confirm the delivery date of the selected carrier.
In the event that the Buyer cannot be reached at the above address by the agreed date, the Buyer will receive notification of an alternative delivery date (the next working day). In the event that the Buyer cannot be reached at the address indicated, the shipment shall be returned to the Seller. The Seller shall charge the same amount of postage for redelivery.
We ask the Buyer to check the condition of the shipment in the presence of the carrier (number of packages, intactness of the tape with the company logo, damage to the box) according to the enclosed waybill and in case of damage to the shipment to claim directly with the carrier. The carrier will then draw up a report with the addressee on the defect found and the shipment will be delivered back to the sender. The buyer is entitled to refuse to accept a shipment that is not in conformity with the purchase contract on the grounds that the shipment is, for example, incomplete or damaged. If the Buyer accepts such a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report.
Incomplete or damaged shipments must be reported immediately by e-mail to info@stat-x.cz, a damage report must be drawn up with the carrier and sent by e-mail to the seller without undue delay. The additional complaint of incompleteness or external damage to the shipment gives the seller the opportunity to prove that there is no breach of the purchase contract.
All prices are contractual. The Seller will confirm the shipping price to the Buyer before shipping.
In accordance with Section 53 of Act No. 40/1964 Coll., the buyer has the right to withdraw from the contract without giving any reason within 14 days of acceptance. We recommend that you withdraw from the purchase contract in writing.
If the buyer decides to withdraw within this period, the following conditions must be met:
The Seller undertakes to return the purchase price paid to the Buyer within thirty days of withdrawal to a bank account that the Buyer is obliged to set up.
If the buyer is no longer able to return the goods in their original condition or their value has already been reduced (partial consumption or wear and tear of the goods), the buyer is obliged to return the missing value in accordance with the provisions of § 458 (1) of the Civil Code. In practice, this is done in the form of a set-off against the purchase price returned by the seller, which is therefore paid to the consumer at the reduced value.
Complaints will be handled in accordance with the Seller's Complaints Procedure and the legal regulations in force in the Czech Republic.
Goods can be claimed from the seller under the terms of the Complaints Procedure.
The Buyer is obliged to familiarize himself with the Complaints Procedure and the General Terms and Conditions before ordering the goods. By accepting the goods from the Seller, the Buyer agrees to the Complaints Procedure below.
As a proof of warranty, the Seller issues a purchase document - an invoice with all the details of an accounting document and other necessary data for the application of the warranty (name of the goods, date, price, quantity, order number).
The warranty period begins on the date of receipt of the goods by the buyer, i.e. the date indicated on the purchase document. The statutory warranty period is generally 24 months, for business entities 12 months, unless otherwise specified for the product.
The Seller will not accept any claims made after the expiry of the above warranty period.
Within the statutory warranty period, claims shall be governed by the Civil Code No.40/1964 Coll. §619-627, taking into account these Claims Regulations. In the case of an extended period, claims shall be governed exclusively by this Code.
The warranty conditions for the goods are governed by the Seller's Complaints Procedure and applicable Czech legislation. The purchase document serves as a warranty certificate. We ask the buyer to inspect the shipment in the presence of the carrier and in case of damage to the shipment to claim directly with the carrier. The carrier will then draw up a protocol with the addressee about the defect found and the shipment will be delivered back to the sender. The buyer is entitled to refuse to accept a shipment that is not in conformity with the purchase contract, e.g. because the shipment is incomplete or damaged. If the Buyer accepts such a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report.
Incomplete or damaged shipments must be reported immediately by e-mail to info@stat-x.cz and a damage report must be drawn up with the carrier and sent by e-mail to the seller without undue delay. The additional complaint of incompleteness or external damage to the shipment gives the seller the opportunity to prove that there is no breach of the purchase contract.
The place for filing a claim is the Seller's registered office.
The buyer can send the defective goods for complaint by shipping service to the address of the establishment. The parcel should be visibly marked "CLAIM" and contain: the goods claimed (including complete accessories), we recommend enclosing a copy of the purchase receipt, a detailed description of the defect and sufficient contact details of the buyer (return address, telephone number). Without the above, it is impossible to identify the origin and the defect of the goods. The buyer shall prove the validity of the warranty by presenting the purchase receipt, if the goods have been claimed in the past, he shall also provide proof of the claim. The purchase document (purchase or claim document) must bear the same order number.
Furthermore, the warranty does not cover damage caused by:
rent valid price list. The Seller shall be liable for hidden defects in the goods that appear upon receipt by the Buyer and during the warranty period.
In the event that the item is not in conformity with the purchase contract upon receipt by the buyer (hereinafter referred to as a contradiction with the purchase contract), the buyer has the right to have the seller restore the item to a condition corresponding to the purchase contract free of charge and without undue delay, either by replacing the item or by repairing it, as requested by the buyer. If such a procedure is not possible, the buyer may demand a reasonable reduction of the price or withdraw from the contract. This does not apply if the buyer knew of the non-conformity with the purchase contract before taking delivery of the item or caused the non-conformity with the purchase contract himself. A conflict with the contract of sale which becomes apparent within six months of the date of acceptance of the goods shall be deemed to have already existed when the goods were taken over, unless this is contradicted by the goods or the contrary is proved.
If it is a defect that can be removed, the buyer has the right to have it removed free of charge, in a timely and proper manner, and the seller is obliged to remove the defect without undue delay. If this is not disproportionate in view of the nature of the defect, the buyer may demand replacement of the item or, if the defect concerns only a part of the item, replacement of the part. If this is not possible, the buyer may demand a reasonable reduction in the price of the item or withdraw from the contract. In the case of a discount, the defect cannot be claimed later.
If there is a defect which cannot be removed and which prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item or has the right to withdraw from the contract. The same rights shall apply to the buyer if the defects are removable, but if the buyer cannot use the thing properly because of the recurrence of the defect after repair or because of a greater number of defects. If the defects are other irremovable defects and the buyer does not request replacement of the item, the buyer is entitled to a reasonable discount on the price of the item or may withdraw from the contract.
The Seller shall handle complaints without undue delay, but within a maximum of 30 days from the date following the application of the complaint by the Buyer.
After a legitimate claim has been settled, the warranty period is extended by the duration of the claim. In the case of an unjustified claim, the warranty period is not extended. If the claim has been settled by replacement, the next claim, if any, shall be deemed to be the first claim for the goods. (The duration of the claim shall be calculated from the day after receipt to the date of settlement of the claim. Not until collection by the buyer! The customer is informed of the settlement via the e-mail he/she indicated at the time of purchase.)
After the complaint has been settled, the Seller shall notify the Buyer of the termination of the complaint either by telephone, SMS or e-mail. If the goods have been sent by a shipping service, they will be automatically sent to the buyer's address after processing. In case of non-collection of the claimed goods within 60 days from the date of filing the claim, the Seller, according to §656 of the Civil Code, is entitled to charge the amount for storage when issuing the claim. The amount of this fee is 10 CZK/day, in the case of goods over 5kg 20 CZK/day.
The Seller is obliged to handle the personal data of the Buyers in accordance with the relevant provisions of Act No. 101/2000 Coll., on the protection of personal data.
The Seller declares that all personal data is confidential, will be used only for the performance of the contract with the Buyer and will not be otherwise disclosed, provided to a third party, etc., except in situations related to distribution or payment related to the ordered goods (disclosure of name and delivery address).
The Buyer is obliged to immediately notify the Provider of any changes to his/her identification, billing and contact details that could affect the performance of the Purchase Agreement.
Consent to the processing of personal data and its definition under Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data can be found at here.*
These General Terms and Conditions are valid from 1.1.2011 The Seller reserves the right to change these General Terms and Conditions without prior notice.
Developed in accordance with Civil Act No.40/1964 Coll.
